Passport Helpline Numbers and Support

If you need help with your passport application, renewal, or status check? Here is the information you need about official helpline numbers, support hours, contact points, and grievance redressal systems related to Indian passport services.

  • Customer Support Agents: Available every day from 8 AM to 10 PM
  • Automated IVRS System: Available 24/7

  • All India Toll-Free Number: 1800 258 1800
  • For Northeastern States & J&K: 040-6672 0581

Call 1800 258 1800 and select from the following options:

  1. Press 1 for guidance on passport applications or renewals.
  2. Press 2 for details on Tatkal Passport Services.
  3. Press 3 to check your passport application status.
  4. Press 4 for additional information.

To monitor your passport application status:

  • Send an SMS with the format STATUS File Number to 9704100100.

Designation Name Email Phone Address
Chief Technology Officer Shri Golok Kumar Simli Princontech@mea.gov.in 011-23386082 / 23386037 Ministry of External Affairs, Patiala House, Tilak Marg, New Delhi-110001
OSD (PSP) & Project Director Lt. Col. A. K. Singh dirpsp@mea.gov.in 011-23386082 / 23386037 Same as above
Chief Passport Officer Shri T. Armstrong Changsan jscpo@mea.gov.in 011-23387013 / 23384536 Room No. 27, Patiala House, New Delhi-110001

Joint Secretary (CPV): Shri Amit Narang
Email: jscpv@mea.gov.in
Address: Room No. 20, Patiala House Annex, New Delhi-110001

Diplomatic/Official Passports
Section Officer (PV-II Section)
Email: sopv2@mea.gov.in
Phone: 011-23386259
Fax: 011-23384690

Public Grievance Officer: Shri Bal Krishan
Email: passport.pg@mea.gov.in
Phone: 011-23384461 / 23384497
Address: Room No. 24, PSP Division, Patiala House, New Delhi-110001

Designation Name Email Phone Address
Director (PSP-Vigilance) Shri Dhirendra Singh sovigpv@mea.gov.in 011-23070408 / 23387281 Room No. 5, Patiala House, New Delhi-110001
Chief Vigilance Officer Shri Adarsh Swaika jscnv@mea.gov.in 011-23011357 / 23792285 Same as above

  • Address: Satarkata Bhavan, A-Block, GPO Complex, INA, New Delhi-110023
  • Phone: 011-24600200
  • Fax: 011-24651186 / 011-24651010
  • Email: cenvigil@nic.in

Different departments have designated Central Public Information Officers (CPIOs) and First Appellate Authorities (FAAs). Here's a simplified sample:

  • For Public Grievances & Vigilance
    CPIO: Shri A.S. Takhi(dirspc@mea.gov.in)
    FAA: Shri Prabhat Kumar (jscpo@mea.gov.in)
  • For Passport Policy/Legal
    CPIO: Shri T.P.S. Rawat
    FAA: Shri Prabhat Kumar

Each Passport Office has a designated officer to assist you. Here are a few examples:

City PIO Name & Contact FAA Name
Delhi Shri Suresh Yadav, 011-26184000, rpo.delhi@mea.gov.in Dr. Satyanjal Pandey
Mumbai Smt. Suman Pargi, 022-24934973, rpo.mumbai@mea.gov.in Shri Rajesh Gawande
Bangalore Smt. Evilin Daniel, 080-25706100, rpo.bangalore@mea.gov.in Shri Krishna K.
Chennai Shri R. Ganesh, 044-28513638, rpo.chennai@mea.gov.in S. Koventhan, IFS
Lucknow Shri Avnish Rastogi, 0522-2305134, rpo.lucknow@mea.gov.in Shri Peeyush Verma

Click here to learn how to apply for an Indian passport step by step.

The Ministry of External Affairs offers various convenient methods to contact the passport helpline. You can reach out to them for any help in your passport application. some indian states such as Northeastern states and J&K have their dedicated passport support system. You can rech out to them 24/7 via different communication methods.