Passport Helpline Numbers and Support



If you need help with your passport application, renewal, or status check? Here is the information you need about official helpline numbers, support hours, contact points, and grievance redressal systems related to Indian passport services.

Helpline Hours

  • Customer Support Agents: Available every day from 8 AM to 10 PM
  • Automated IVRS System: Available 24/7

Contact Numbers

  • All India Toll-Free Number: 1800 258 1800
  • For Northeastern States & J&K: 040-6672 0581

How to Use IVRS (Automated Phone Menu)

Call 1800 258 1800 and select from the following options:

  1. Press 1 for guidance on passport applications or renewals.
  2. Press 2 for details on Tatkal Passport Services.
  3. Press 3 to check your passport application status.
  4. Press 4 for additional information.

Track Your Passport via SMS

To monitor your passport application status:

  • Send an SMS with the format STATUS File Number to 9704100100.

Share Feedback or Suggestions

DesignationNameEmailPhoneAddress
Chief Technology OfficerShri Golok Kumar SimliPrincontech@mea.gov.in011-23386082 / 23386037Ministry of External Affairs, Patiala House, Tilak Marg, New Delhi-110001
OSD (PSP) & Project DirectorLt. Col. A. K. Singhdirpsp@mea.gov.in011-23386082 / 23386037Same as above
Chief Passport OfficerShri T. Armstrong Changsanjscpo@mea.gov.in011-23387013 / 23384536Room No. 27, Patiala House, New Delhi-110001

Consular and Visa Services (Abroad)

Joint Secretary (CPV): Shri Amit Narang
Email: jscpv@mea.gov.in
Address: Room No. 20, Patiala House Annex, New Delhi-110001

Diplomatic/Official Passports
Section Officer (PV-II Section)
Email: sopv2@mea.gov.in
Phone: 011-23386259
Fax: 011-23384690

Grievance Redressal

Public Grievance Officer: Shri Bal Krishan
Email: passport.pg@mea.gov.in
Phone: 011-23384461 / 23384497
Address: Room No. 24, PSP Division, Patiala House, New Delhi-110001

To Report Corruption

DesignationNameEmailPhoneAddress
Director (PSP-Vigilance)Shri Dhirendra Singhsovigpv@mea.gov.in011-23070408 / 23387281Room No. 5, Patiala House, New Delhi-110001
Chief Vigilance OfficerShri Adarsh Swaikajscnv@mea.gov.in011-23011357 / 23792285Same as above

Central Vigilance Commission (for unresolved issues)

  • Address: Satarkata Bhavan, A-Block, GPO Complex, INA, New Delhi-110023
  • Phone: 011-24600200
  • Fax: 011-24651186 / 011-24651010
  • Email: cenvigil@nic.in

CPIOs & FAAs – Right to Information (RTI) Contacts

Different departments have designated Central Public Information Officers (CPIOs) and First Appellate Authorities (FAAs). Here's a simplified sample:

  • For Public Grievances & Vigilance
    CPIO: Shri A.S. Takhi(dirspc@mea.gov.in)
    FAA: Shri Prabhat Kumar (jscpo@mea.gov.in)
  • For Passport Policy/Legal
    CPIO: Shri T.P.S. Rawat
    FAA: Shri Prabhat Kumar

Regional Passport Office Contacts

Each Passport Office has a designated officer to assist you. Here are a few examples:

CityPIO Name & ContactFAA Name
DelhiShri Suresh Yadav, 011-26184000, rpo.delhi@mea.gov.inDr. Satyanjal Pandey
MumbaiSmt. Suman Pargi, 022-24934973, rpo.mumbai@mea.gov.inShri Rajesh Gawande
BangaloreSmt. Evilin Daniel, 080-25706100, rpo.bangalore@mea.gov.inShri Krishna K.
ChennaiShri R. Ganesh, 044-28513638, rpo.chennai@mea.gov.inS. Koventhan, IFS
LucknowShri Avnish Rastogi, 0522-2305134, rpo.lucknow@mea.gov.inShri Peeyush Verma

Click here to learn how to apply for an Indian passport step by step.

Conclusion

The Ministry of External Affairs offers various convenient methods to contact the passport helpline. You can reach out to them for any help in your passport application. some indian states such as Northeastern states and J&K have their dedicated passport support system. You can rech out to them 24/7 via different communication methods.