Passport Helpline Numbers and Support

If you need help with your passport application, renewal, or status check? Here is the information you need about official helpline numbers, support hours, contact points, and grievance redressal systems related to Indian passport services.

Helpline Hours

Customer Support Agents: Available every day from 8 AM to 10 PM
Automated IVRS System: Available 24/7

Contact Numbers

All India Toll-Free Number: 1800 258 1800
For Northeastern States & J&K: 040-6672 0581

How to Use IVRS (Automated Phone Menu)

Call 1800 258 1800 and select from the following options:

Press 1 for guidance on passport applications or renewals.
Press 2 for details on Tatkal Passport Services.
Press 3 to check your passport application status.
Press 4 for additional information.

Track Your Passport via SMS

To monitor your passport application status:

Send an SMS with the format STATUS File Number to 9704100100.

Share Feedback or Suggestions

Designation	Name	Email	Phone	Address
Chief Technology Officer	Shri Golok Kumar Simli	Princontech@mea.gov.in	011-23386082 / 23386037	Ministry of External Affairs, Patiala House, Tilak Marg, New Delhi-110001
OSD (PSP) & Project Director	Lt. Col. A. K. Singh	dirpsp@mea.gov.in	011-23386082 / 23386037	Same as above
Chief Passport Officer	Shri T. Armstrong Changsan	jscpo@mea.gov.in	011-23387013 / 23384536	Room No. 27, Patiala House, New Delhi-110001

Consular and Visa Services (Abroad)

Joint Secretary (CPV): Shri Amit Narang
Email: jscpv@mea.gov.in
Address: Room No. 20, Patiala House Annex, New Delhi-110001

Diplomatic/Official Passports
Section Officer (PV-II Section)
Email: sopv2@mea.gov.in
Phone: 011-23386259
Fax: 011-23384690

Grievance Redressal

Public Grievance Officer: Shri Bal Krishan
Email: passport.pg@mea.gov.in
Phone: 011-23384461 / 23384497
Address: Room No. 24, PSP Division, Patiala House, New Delhi-110001

To Report Corruption

Designation	Name	Email	Phone	Address
Director (PSP-Vigilance)	Shri Dhirendra Singh	sovigpv@mea.gov.in	011-23070408 / 23387281	Room No. 5, Patiala House, New Delhi-110001
Chief Vigilance Officer	Shri Adarsh Swaika	jscnv@mea.gov.in	011-23011357 / 23792285	Same as above

Central Vigilance Commission (for unresolved issues)

Address: Satarkata Bhavan, A-Block, GPO Complex, INA, New Delhi-110023
Phone: 011-24600200
Fax: 011-24651186 / 011-24651010
Email: cenvigil@nic.in

CPIOs & FAAs – Right to Information (RTI) Contacts

Different departments have designated Central Public Information Officers (CPIOs) and First Appellate Authorities (FAAs). Here's a simplified sample:

For Public Grievances & Vigilance
CPIO: Shri A.S. Takhi(dirspc@mea.gov.in)
FAA: Shri Prabhat Kumar (jscpo@mea.gov.in)
For Passport Policy/Legal
CPIO: Shri T.P.S. Rawat
FAA: Shri Prabhat Kumar

Regional Passport Office Contacts

Each Passport Office has a designated officer to assist you. Here are a few examples:

City	PIO Name & Contact	FAA Name
Delhi	Shri Suresh Yadav, 011-26184000, rpo.delhi@mea.gov.in	Dr. Satyanjal Pandey
Mumbai	Smt. Suman Pargi, 022-24934973, rpo.mumbai@mea.gov.in	Shri Rajesh Gawande
Bangalore	Smt. Evilin Daniel, 080-25706100, rpo.bangalore@mea.gov.in	Shri Krishna K.
Chennai	Shri R. Ganesh, 044-28513638, rpo.chennai@mea.gov.in	S. Koventhan, IFS
Lucknow	Shri Avnish Rastogi, 0522-2305134, rpo.lucknow@mea.gov.in	Shri Peeyush Verma

Click here to learn how to apply for an Indian passport step by step.

Conclusion

The Ministry of External Affairs offers various convenient methods to contact the passport helpline. You can reach out to them for any help in your passport application. some indian states such as Northeastern states and J&K have their dedicated passport support system. You can rech out to them 24/7 via different communication methods.