Bank of Baroda Credit Card Customer Care: Contact Details, Support, and Grievance Redressal

Bank of Baroda (BOB) offers a range of credit card services to its customers. For all of these credit card services bank of Baroda offers various customer care channels to resolve customer queries and other issues. You can contact them for your lost or stolen card, billing issues, card application status, or general queries. Customer can file their complaints through calls, SMS, email, or even post them to the Mumbai bank office. To resolve customer issues effectively Bank of Baroda follows a structured three-level grievance redressal system. This allows the customers to escalate their unresolved further to higher authorities if the initial customer service fails to resolve them. Provide your full name, last four digits of your credit card, registered mobile number, and a clear description of your issue to the customer service representative to get your issue resolved faster.

1. Bank of Baroda Credit Card Customer Care Numbers

Bank of Baroda has dedicated customer care helplines for credit card users. You can reach out to them through the toll-free numbers:

  • General Credit Card Queries & Support:
    • Toll-free: 1800 103 1006 / 1800 225 100 (Available 24/7)
  • For Lost or Stolen Cards:
    • Dial 1800 103 1006 / 1800 225 100 to immediately block your credit card and request a replacement credit card.
    • You can also send the following SMS: BLOCK [last four digits of your card number] to 9223172141 from your registered mobile number.
    • Visit the BOB Card portal or use the BOB Card mobile app to get your credit card blocked.
  • For Billing & Statement Issues:
    • For this request, you can Call 1800 103 1006 / 1800 225 100 which is Available 24/7, or email crm@bobfinancial.com any time.
  • To know your Credit Card Application Status:
    • Call 1800 103 1006 / 1800 225 100
    • Email: ccb@bobfinancial.com with your application reference number.

2. Email Support for Bank of Baroda Credit Card

If you prefer email communication then you can email the Bank of Baroda customer support at the following email IDs based on credit card issue:

Issue Email ID
General credit card queries crm@bobfinancial.com
Billing-related issues crm@bobfinancial.com
Status of application or dispatch ccb@bobfinancial.com
Credit limit enhancement request crm@bobfinancial.com
Auto-debit-related queries crm@bobfinancial.com
Card PIN queries crm@bobfinancial.com

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3. BOB Credit Card Grievance Redressal Mechanism

If your issue is not resolved through customer care then you can register your complaint through their dedicated three-step Grievance Redressal Mechanism:

Level 1: Register Your Complaint

  • Email your complaint to crm@bobfinancial.com.
  • After that, the bank representative will respond to you within 3 working days.
  • If your issue still remains unresolved then you can proceed to Level 2.

Level 2: Escalation to Higher Authority

  • If your issue is unresolved at Level 1, then escalate it further by emailing escalations@bobfinancial.com.
  • After this, the bank will respond to you within 2 working days.
  • If your complaint still remains unresolved then move to Level 3.

Level 3: Contact the Nodal Officer

  • If your complain is still not resolved even after level 2 Grievance then you can contact the Principal Nodal Officer through the following:
    • Name: Shri Debabrata Das
    • Designation: General Manager (Operations & Services)
    • Address: Bank of Baroda, Head Office, 7th Floor, Baroda Bhavan, R C Dutt Road, Alkapuri, Baroda - 390007, Gujarat, India
    • Phone: (0265) 2316377
    • Email: cs.ho@bankofbaroda.com

Most of the issues are resolved within these 3 steps but in a rare case if your issue still persists then you can approach the Banking Ombudsman under the Reserve Bank of India's Ombudsman Scheme.

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4. How to Contact Bank of Baroda for Credit Card Authorization Queries

For the queries related to transaction authorization, you can contact the BOB credit card support team at their 24x7 toll-free number: 1800 103 1006 / 1800 225 100.

5. Postal Address for Written Complaints

If you prefer to send a written complaint via post instead of call, SMA or email then you can send your query to:

BOB Financial Solutions Limited
(Formerly Bobcards Ltd.)
Baroda House, Behind Dewan Shopping Centre,
S.V. Road, Jogeshwari (W.), Mumbai - 400 102
Fax: 022-26764952

6. Tips for Contacting BOB Customer Care Effectively

To get a quick resolution of your credit card related issue keep the following details handy before calling or writing to customer care:

  • Your full name
  • Your credit card number (only mention the last four digits for security reasons)
  • Your registered mobile number
  • Your email ID (if available)
  • A detailed description of your issue
  • Any reference number for previous complaints (if applicable)

FAQs

You can easily reach out to Bank of Baroda credit card customer care through their toll-free numbers at 1800 103 1006 or 1800 225 100 which is available 24/7 for general inquiries such as lost cards, billing issues, and application status.

Contact the Bank of Baroda customer service at 1800 103 1006 or 1800 225 100 immediately to block your credit card. You can also send an SMS: BLOCK [last four digits of your card] to 9223172141 from your registered mobile number or block the card via the BOB Card portal or mobile app.

Call the Bank of Baroda at 1800 103 1006 / 1800 225 100 or email them at ccb@bobfinancial.com with your application reference number to enquire about your application status.

Yes, the Bank of Baroda has a 3 step Grievance Redressal process. So if the customer care is unable to resolve your complaint then you can escalate it by emailing escalations@bobfinancial.com. If the issue still remains then you can contact the Principal Nodal Officer at cs.ho@bankofbaroda.com. In the end you can also reach out to the RBI Ombudsman.

The Bank of Baroda has various email IDs for credit card support. You can contact them on the following IDs for related queries:

General queries & billing issues: crm@bobfinancial.com

Application status: ccb@bobfinancial.com

Credit limit enhancement & auto-debit queries: crm@bobfinancial.com

To get your issues resloved quickly keep your personal details such as full name, last four digits of your credit card, registered mobile number, email ID, a detailed issue description, and any reference number for previous complaints ready before contacting customer care.

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You can access the following links to find detailed information and procedures related to managing your BOB Bank Credit Card

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