YES Bank has a dedicated team of customer care executives. Cardholders can easily contact them easily to inquiries about their credit card, need to report a lost or stolen card, or for any assistance with their credit card even in India or abroad. Yes bank has multiple channels to address your concerns about its credit card users.
YES BANK Credit Card Customer Care Numbers
General Inquiries and Support:
- Toll-Free Number: 1800 103 1212
- Alternate Number: 1860 210 1200 (Standard call charges may apply)
For YES FIRST and YES Premia (now known as YES ELITE+) Credit Cardholders
- Dedicated Helpline: 1800 103 6000
International Assistance for NRI Customers
- Contact Number: +91 22 4935 0000
Email Support
You can reach out to YES Bank via email to resolve detailed queries or to report specific issues:
- General Credit Card Queries: yestouchcc@yesbank.in
- Credit Card Cancellations or Closures: creditcard.closure@yesbank.in
- Necessary Documents: Keep the required documents in hand while applying. Because the bank might ask you for some additional documents also based on the card and location.
Reporting Lost or Stolen Credit Cards
- Immediate Action: Call the 24/7 helpline at 1800 103 1212 (within India) or +91 22 4935 0000 (from abroad) to report and block your card.
- SMS Service: Send an SMS in the format "BLKCC " to +91 9840909000 from your registered mobile number.
Postal Correspondence
Users can also write to the following address for formal communication or documentation:
YES BANK Limited
YES BANK Tower, IFC – 2, 15th Floor
Senapati Bapat Marg, Elphinstone (W)
Mumbai 400 013, India
Key Considerations
- Availability: The toll-free numbers are available 24/7 to resolve queries.
- Charges: Calls to other numbers instead of toll-free numbers might incur standard charges based on your service provider.
- Preparedness: Keep your credit card details and personal identification information ready while contacting customer care.