SBI Credit Card Customer Care Number: Contact Details, SMS, Email & Support Guide

Updated on January 07, 2026

Author: MybankingTips Team

If you face any issues with your SBI Credit Card—such as bill payments, checking your statement, or managing reward points—you can reach out to SBI Credit Card Customer Care via phone, SMS, email, or post. Use the following details to register your queries or get assistance.

SBI Credit Card Customer Care Number

If you have any queries related to your SBI Credit Card, you can contact customer care using the following numbers:

SBI Credit Card Customer Care Numbers

  • 1860-1800-1290
  • 1800-180-1290
  • 1860-500-1290

24×7 Toll-Free Customer Care Numbers

  • 1800-1234
  • 1800-11-2211
  • 1800-425-3800

You can also call (STD Code) 39020202. Normal call charges may apply. These numbers are available from 8 AM to 8 PM, Monday to Saturday.

All helpline numbers are accessible from mobile phones and landlines across India.

SBI Credit Card Customer Care via SMS

SBI Card offers a Simply SMS service that allows you to check important details and perform basic actions using your registered mobile number.

Send SMS to 5676791 using the following formats:

Service SMS Format

Block lost/stolen card

BLOCK XXXX

Available credit & cash limit

AVAIL XXXX

Last payment status

PAYMENT XXXX

Reward points summary

REWARD XXXX

Balance enquiry

BAL XXXX

Duplicate statement

DSTMT XXXX MM

Subscribe to e-statement

ESTMT XXXX

Note: XXXX represents the last four digits of your credit card number.

SBI Credit Card Customer Care Email Support

You can also raise your queries via email. However, direct emailing is not available. You need to:

  • Visit the official SBI Card website
  • Log in using your customer ID and password
  • Submit your query through the support section

This method is useful for tracking complaints and getting detailed responses.

SBI Credit Card Customer Care Postal Address

You can send your queries or complaints through post to the following address:

SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 10th–12th Floor
Block 2, Building 3, DLF Cyber City
Gurgaon – 122002, Haryana, India

SBI Credit Card Grievance Redressal System

If you are not satisfied with the response from customer care, you can escalate your issue:

  • Visit the SBI Card grievance escalation page
  • Enter your Interaction ID and mobile number
  • Verify using OTP
  • Track updates on your complaint

This ensures your issue is reviewed by higher authorities like the nodal officer.

Frequently Asked Questions

You can call 1860-1800-1290, 1800-180-1290, or 1860-500-1290. Toll-free numbers include 1800-1234, 1800-11-2211, and 1800-425-3800.

Send BLOCK XXXX to 5676791 or call customer care to block your card immediately.

Yes, you can send “Hi” to +91-9004022022 or opt-in via missed call to 08080945040.

You can call customer care or visit the nearest branch to request card closure.

Send BAL XXXX to 5676791 or log in to your SBI Card account online.

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