ICICI Credit Card Customer Care


ICICI Bank offers several convenient ways for customers to access information about products and services or resolve any queries. Whether you prefer to call the toll-free customer care numbers, visit a nearby branch, or reach out via email, the bank ensures that assistance is always available to help you with your needs.

ICICI Bank Customer Care Numbers

ICICI Bank provides several customer care numbers to address different banking queries and issues. Here are the numbers based on your needs:

For Domestic ICICI Bank Customers Traveling Abroad:

  • International Customer Care: +91-22-33667777 (Toll charges may apply as per mobile operator)

Personal Banking Queries (Savings Account, Loans, etc.):

  • Toll-Free: 1800-1080 / 1860-120-7777

Private Banking Dedicated Support:

  • Chargeable Number: 1860-120-3399 (Charges may apply)

Wealth Management & Private Banking Queries (24/7):

  • Toll-Free: 1800-103-8181

Corporate, Business, or Retail Institutional Banking Queries:

  • Customer Service: 1860-120-6699

For any banking concerns, these numbers connect you to the right support team at ICICI Bank.

ICICI Bank Customer Care Email IDs

ICICI Bank account holders can contact customer care via email for dispute resolution and inquiries. Use the following email IDs based on your account type:

  • Savings Account Holders: customer.care@icicibank.com (from your registered email)
  • NRE/NRO Account Holders: nri@icicibank.com (from your registered email)
  • Corporate Account Holders: corporatecare@icicibank.com

Feel free to reach out for assistance with any account-related concerns!

ICICI Bank Credit Card Customer Care Numbers

ICICI Bank offers dedicated customer care numbers for credit card holders. If you need assistance, here’s how to reach them:

Amazon Pay ICICI Credit Card Inquiries (Issued in collaboration with Amazon India):

  • Dedicated Number: 1800-102-0123

General Credit Card Inquiries & Hotlisting/Blocking Card:

  • Toll-Free Number: 1800-1080

For more details or to get additional help with your ICICI Bank credit card, visit the bank's customer care portal.

ICICI Bank Customer Care Number for NRI Customers

NRI customers of ICICI Bank can reach out to customer care from various countries using the following contact numbers:

Customer Care Numbers by Country

  • Kuwait: 965-22059260
  • Canada: 1-8664242448, 1-8663702533
  • USA: 1-8664242448, 1-8448858100
  • Saudi Arabia: 966-8008500339, 966-8008501426
  • Europe: 44-8081314151, 44-8081754590
  • Bahrain: 973-80004877, 973-80004854
  • France: 00-800-4433-2332, 33-800905384
  • Belgium: 00-800-4433-2332, 32-80075150
  • Finland: 00-800-4433-2332, 358-800770557
  • Ireland: 00-800-4433-2332, 353-1800200455
  • Germany: 00-800-4433-2332, 49-8004000804
  • Portugal: 00-800-4433-2332, 351-800450071
  • Italy: 00-800-4433-2332, 39-800769423
  • Luxembourg: 00-800-4433-2332, 352-80027809
  • Netherlands: 00-800-4433-2332, 31-8000222642
  • Qatar: 00800101631, 00800101724
  • Oman: 968-80077285, 968-80078855
  • UAE: 971-80009114001, 971-80001830173
  • Spain: 00-800-4433-2332, 34-900876018
  • Hong Kong: 852-800969119, 852-800969596
  • Australia: 61-1800936189, 61-1800318235
  • Singapore: 65-8001012553, 65-8003211110
  • Malaysia: 60-1800816205, 60-1800815078
  • New Zealand: 64-800442751, 64-800447799

Toll-Free Numbers for NRI Customers

  • Australia: 1800976163, 611800324856
  • Singapore: 8001014621, 658003211140
  • UAE: 80001830040, 9718000320807
  • UK: 08000291679, 448081754580
  • USA: 1-8339651642, 1-8448857400

Customer Care Timings:

  • Monday to Friday: 09:00 AM – 11:59 PM IST

NRI customers can call these numbers for assistance with their banking needs, regardless of their location.

ICICI Bank Customer Care Grievance Redressal

If you have a complaint that you would like to resolve with ICICI Bank, follow these steps for grievance redressal:

Step 1:

  • If this is your first complaint, you can either email or call customer care.
  • Ensure to mention your registered email ID and mobile number when calling.

Step 2:

  • If you are not satisfied with the response received, you can fill out the Complaint Form and send it to the Phone Banking Head with all necessary details.

Step 3:

  • If you're still not satisfied, you can register your grievance by calling 1800-200-3344.
  • Provide the service request number (numeric and not older than 2 months).
  • The grievance registration can be done between 9:00 AM to 6:00 PM, Monday to Friday.
  • Please note that call charges may apply as per your mobile tariff plan.

Alternatively, you can directly call 1800-1080 to register your grievance.

ICICI Bank is committed to resolving your issues promptly and efficiently.

ICICI Bank Customer Care via Post

You can send your queries and feedback to ICICI Bank at the following address:

ICICI Bank Limited
ICICI Phone Banking Center
ICICI Bank Tower, 7th Floor
Survey No: 115/27, Plot No. 12
Nanakramguda, Serilingampally
Hyderabad – 500032

Feel free to write to this address for any assistance or inquiries.

ICICI Bank Customer Care for Issues Related to Other Banking Products & Services

For issues related to other banking products and services, you can contact ICICI Bank at the following address:

ICICI Bank Ltd.
Complaints Department, 7th Floor
ICICI Bank Towers
Financial District, Gachibowli
Hyderabad – 500032

Write to this address for assistance with your banking products or services.

ICICI Bank Credit Card

Frequently Asked Questions

You can avail of various offers in different ways. Some offers may require a coupon code, while others may be applicable simply by using your ICICI credit card. Make sure to check the steps along with the terms and conditions to avail an offer.

The offers are typically applicable to all ICICI credit cards and are available for a limited period only. Therefore, it's advisable to choose a card based on its features and benefits rather than solely relying on limited-period deals.