AU BANK Credit Card Customer Care


AU Small Finance Bank has a dedicated customer service team to resolve customer queries and concerns in real-time. This toll-free team is available 24/7 to assist customers free of any charge. You can contact them to report your lost credit card and get it blocked. You can also reach out to them for other credit card-related issues. AU Small Finance Bank provides multiple channels to reach out to them for an amazing banking experience. They are just one call, SMS, or email away within India and abroad.

AU Small Finance Bank Credit Card Customer Care Numbers

General Inquiries and Support:

  • Toll-Free Number: 1800 1200 1500 (Available 24/7)
  • Alternate Toll-Free Number: 1800 26 66677 (Available 24/7)
  • Non-Toll-Free Number: Call tariff charges may apply by the service provider according to your mobile plan.

Email Support

General Credit Card Queries: you can mail them at customercare@aubank.infor general queries.

Email Support

You can reach out to YES Bank via email to resolve detailed queries or to report specific issues:

  • General Credit Card Queries: yestouchcc@yesbank.in
  • Credit Card Cancellations or Closures:Credit Card Cancellations or Closures: creditcard.closure@yesbank.in
  • Necessary Documents: Keep the required documents in hand while applying. Because the bank might ask you for some additional documents also based on the card and location.

In Case of Lost or Stolen Credit Cards

If you have lost your credit card somehow or it got stolen then call time immediately. Call the AU bank customer care immediately at 1800 1200 1500 (within India) to report the issue and block it. This number is available 24\7 from anywhere in India. Alternatively, you can also reach out to them at 1800 26 66677 if the primary number is unavailable. Keep your identification and credit card details handy for faster resolution. Because the bank representative will ask you to verify your identification and credit card details to block your card.

Postal Correspondence

For formal communication or documentation, you can write to to them on the following address:

AU Small Finance Bank Limited

Bank House, 6th Floor, Mile 0,

Ajmer Road, Jaipur, Rajasthan,

PIN - 302001, India

Key Considerations

  • Availability: The toll-free numbers (1800 1200 1500 and 1800 26 66677) are available 24/7 to resolve customer queries and emergencies.
  • Charges: Calls to toll-free numbers are free of charge. But if you call using non-toll-free numbers (e.g., branch-specific contacts) then you will be charged standard fee based on your service provider.
  • Details: Keep your credit card number, account details, and personal identification information handy when contacting customer care for faster assistance. Because the bank representative will ask you to verify your identity and exact card details.
  • Escalate: If your query for the AU Small Finance Bank credit card is not resolved within 7 working days then escalate your issue to the Regional Nodal Officer. If it still remains unresolved after another 7 days then you can contact the Principal Nodal Officer according to their grievance redressal policy.

Au Bank Credit Card