Standard Chartered Credit Card Customer Care Number


For any credit card-related issues or queries, you can easily reach Standard Chartered's customer care. Simply call their helpline numbers to get assistance with anything from card limits to billing or lost card reports.

Standard Chartered Credit Card Customer Care Email

You can reach Standard Chartered Bank via email. Simply send your queries or concerns to customer.care@sc.com or Priority.Banking@sc.com, and the customer care team will assist you.

Standard Chartered Credit Card Helpline Numbers

For any urgent issues like card loss or unauthorized transactions, you can call these 24x7 helpline numbers:

  • 6601 4444 / 3940 4444 (Available 7:00 a.m. - 11:00 p.m.)
  • 66011500 / 39401500 / 1800 425 1000 / 1800 345 5000 (24x7 support)
  • 66012424 / 39402424 / 6601242 / 3940242 / 1800 525 8390 (24x7 support)

If you're unable to reach these numbers, you can send an SMS to 9980033333 with your query (available 24/7, except national holidays).

Easy Access to Standard Chartered Credit Card Customer Care Numbers

For quick resolution of your credit card-related queries, contact the city-specific customer care numbers:

  • Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune
    6601 4444 / 3940 4444 (Prefix STD Code)
  • Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin/Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara
    6601 444 / 3940 4444 (Prefix STD Code)
  • Gurgaon, Noida
    011 – 66014444 / 011 – 39404444
  • Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthapuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur
    1800 345 1000 (Domestic dialing only)
  • Siliguri (toll-free)
    1800 345 5000 (Domestic dialing only)

Timing: Available from 7:00 a.m. to 11:00 p.m.

24x7 Premium Banking Helpline Numbers

  1. Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune
    66011500 / 39401500
  2. Other Cities
    1800 425 1000
  3. Siliguri (toll-free)
    1800 345 5000

24x7 Priority Banking Helpline Numbers

  1. Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune
    66012424 / 39402424
  2. Other Cities
    1800 525 8390

Note: Local rates apply to all numbers except for toll-free ones.

Standard Chartered Credit Card Customer Care International Helpline Numbers

If you're overseas and need assistance with your credit card, you can call the following toll-free numbers:

  • United States of America (USA) - New York: 8773021657
  • United Arab Emirates (UAE): 8000177750
  • Canada: 8772185618
  • Singapore: 8001012407
  • United Kingdom (UK): 08081019144
  • Philippines: 180011101121
  • Malaysia: 1800815063
  • Other Countries: +91 80 42896753

Standard Chartered Credit Card Grievance Redressal

If you're not satisfied with the solution provided by customer care, you can escalate your issue through the grievance redressal process. Here's how:

Level 1: Initial Resolution

  • Phone Banking: Call the phone banking helpline numbers for assistance.
  • Email: Send your complaint to customer.care@sc.com, including your name, address, contact number, and issue details.
  • Mail: Write to Standard Chartered Bank, Customer Care Unit, 19 Rajaji Salai, Chennai – 600 001, with your complaint details.

Level 2: Further Escalation

If the issue remains unresolved, email Head.Service@sc.com. You’ll receive a response within 5 working days.

Level 3: Final Escalation

If you're still not satisfied, escalate the matter to the Head of Customer Care or Principal Nodal Officer. Contact details:

Principal Nodal Officer:
Ms. Jigna Chandarana
Standard Chartered Bank
Customer Care Unit
19, Rajaji Salai, Chennai – 600 001

You can also write to the Banking Ombudsman appointed by RBI if the issue isn't resolved within 30 days or if you're dissatisfied with the outcome.

Frequently Asked Questions

You can log in to your Standard Chartered credit card account by visiting the bank's official website, entering your username and password, and accessing your account securely.

If you forget your username or password, you can use the ‘Instant Registration’ feature with your credit card details. Ensure your mobile number is registered to receive a temporary password via SMS.

Log in to your online banking account, go to ‘Card Services,’ click on ‘e-Statements & e-Advices,’ and select ‘View Statement’ to check or download your credit card statements.

Yes, you can pay your bill online by logging into your account, selecting ‘Card Services,’ choosing ‘Card Payment,’ and selecting your preferred payment option, such as net banking, NEFT, or BillDesk.

Log in to your online banking account, navigate to ‘Help & Services,’ select ‘Card Management Services,’ choose your card, set a new PIN, and confirm it using the OTP sent to your registered mobile number.