How to Block or Close Your Axis Bank Credit Card


Axis Bank credit cardholders can easily block or close their credit card through both online and offline methods. This service is particularly useful in cases of loss, theft, or when you no longer wish to use the card. Here are the steps for both online and offline procedures to block your credit card.

How to Block Your Axis Bank Credit Card

If you lose your Axis Bank credit card or suspect it’s been stolen, there are several ways to block it quickly and prevent unauthorized transactions. You can use the following methods:

Via Customer Care

  1. Call Axis Bank customer care at 1860 419 5555 or 1860 500 5555.
  2. A customer care executive will ask for some personal and account details for verification.
  3. Once your identity is confirmed, they will block the card and issue a new one.

Using SMS Service

  1. Type: BLOCK XXXX (replace XXXX with the last 4 digits of your card number).
  2. Send this SMS to 5676782 from your registered mobile number.
    The bank will block your card and send you a new one to your registered address.

Via Mobile App

  1. Log in to your Axis Bank mobile app.
  2. Go to the Banking section and select Services.
  3. Select Credit Card and click on Block & Replace Card.
    The bank will block the card and send a replacement to your registered address.

Through Net Banking

  1. Log in to your Axis Bank net banking account.
  2. Go to the Account section.
  3. Under My Cards, click on More Services.
  4. Select Block Credit Card and choose the card you want to block.

Visit the Nearest Branch

You can also block your credit card by visiting the nearest Axis Bank branch. Inform the bank official, and they will block your card and guide you through the process.

No matter which method you use, Axis Bank will send you a replacement card to your registered address.

Key Considerations & Potential Impacts of Closing Your Axis Bank Credit Card

Things to Keep in Mind Before Closing Your Credit Card Account

  1. Clear Outstanding Dues: Make sure all your dues, such as EMIs, loans, and balance transfers, are paid off before you close the card.
  2. Cancel Linked Payments or Subscriptions: Remove the card from all automated payments, subscriptions, or standing instructions to avoid failed transactions after the cancellation.
  3. Redeem Reward Points: Use any reward points you have earned before requesting cancellation, as these are typically lost once the card closure is processed.

Consequences of Closing a Credit Card Account

  1. Impact on Credit Score: Closing a credit card can negatively affect your credit score. This is primarily due to the reduction in your total credit limit, which can increase your Credit Utilization Ratio (CUR).
  2. Shortened Credit History: If the closed card was an older account, its closure will shorten your average credit history. A shorter credit history can reduce your creditworthiness in the eyes of lenders.

Before closing your Axis Bank credit card, look at the pros and cons and make a decision that aligns with your financial goals.

Frequently Asked Questions

For any queries or assistance related to credit card offers, you can contact Axis Bank customer support at 18604195555 or 18605005555. Alternatively, you can chat with the virtual banking assistant Axis AHA! online. You may also visit the nearest Axis Bank branch for assistance.

You can find detailed offers available on the respective credit cards from the official Axis Bank website. Additionally, you can stay updated on the latest offers from the information provided above.

You can take advantage of various offers across categories using the Axis credit card. These offers include cashback offers, instant discounts, and coupon-based deals.