IndusInd Credit Card Customer Care

IndusInd Bank provides efficient customer care services to assist credit card holders with various issues such as payment inquiries, credit card limits, statement clarifications, and even reporting lost or stolen cards. Whether you prefer calling or filing a grievance, the bank ensures quick resolutions to ensure a smooth banking experience.

IndusInd Bank Credit Card Customer Care Number

1860-267-7777

IndusInd Bank Credit Card Customer Care via SMS

IndusInd Bank offers the IndusAlerts service, allowing you to access key credit card details and perform certain actions through SMS. To use this service, simply send the appropriate SMS to 5676757 with the last 4 digits of your credit card number. Here's a list of the services available:

Type of Service	Sent SMS on 5676757
Available Credit Limit	BALE XXXX
Total Amount Due, Minimum Amount Due, Payment Due Date	STMT XXXX
IVR OTP for Your Primary Credit Card	OTPC XXXX
Latest Statement by Email	ESMT XXXX
Block Your Credit Card	BLOCK XXXX
Till Date Reward Points	RBALE XXXX

Note: Replace XXXX with the last four digits of your credit card number.

IndusInd Bank Credit Card Customer Care Email Addresses

To resolve any issues related to your IndusInd Bank credit card, you can directly email the customer care team. Below is a list of email addresses categorized for existing and new customers:

For Existing Customers:

Indulge Credit Card: Indulge.care@indusind.com
Pinnacle / Legend / Signature / Club Vistara / Intermiles Voyage: Priority.care@indusind.com
Pioneer / Pioneer Heritage Credit Cards: Pioneer@indusind.com
Platinum Select / Platinum Aura Edge / Platinum Aura Edge Govt Card / NEXXT: Premium.care@indusind.com
Celesta Credit Card: celesta.care@indusind.com

For New Customers:

All Credit Cards: Premium.care@indusind.com

These email addresses will help you connect with the appropriate support team for assistance regarding your IndusInd Bank credit card.

IndusInd Bank Credit Card Grievance Redressal Process

If your issue is not resolved by the branch or customer care executive within 7 working days, you can escalate the matter to the regional heads or the Head of Customer Care. Here are the steps for escalation:

Escalation to Head – Customer Care
You can contact the Head of Customer Care through the following methods:
- E-mail: Send your grievance to head.cardservices@indusind.com. You will receive an acknowledgment email.
- Call: Dial 1860-267-7777 to register your complaint with the card services Head.
- Letter: Write a letter to:
  Mr. Pratap Pillai
  Head – Cards Services
  Naurang Square, Plot No A4, 2nd Floor,
  Cross Road B, Andheri – East,
  Mumbai-400 093
If the issue is still unresolved or you don’t get a response within 7 working days from the Head of Customer Care, you can escalate further to the Principal Nodal Officer.
Escalation to Principal Nodal Officer
You can reach out to the Principal Nodal Officer via the following means:
- E-mail: Send an email to nodal.officer@indusind.com.
- Call: Contact the Principal Nodal Officer’s office at (022) 66412478.
- Fax: Fax your complaint to (022) 6641 2318.
- Mail: Write to:
  Mr. Rakesh Ranjan
  Executive Vice President & Principal Nodal Officer
  IndusInd Bank Ltd. 2nd Floor, Building No.7,
  Solitaire Corporate Park Chakala,
  Andheri (E), Mumbai- 400093