The Aadhaar card, issued by the Unique Identification Authority of India (UIDAI), is a vital document for Indian residents. If you're facing issues with your Aadhaar card, you can reach out to the Aadhaar card customer care. UIDAI has a very robust customer care system toll-free helplines, email support, and dedicated online grievance portals. This guide will show you how you can reach out to the Aadhar card customer care and get your issues resolved quickly and easily.
The UIDAI has a 24/7 toll-free customer care number to resolve customer queries. Along wih the dedicated toll-free number, it also offers some other channels uch as email, chatbot, and others. They offer a very customer-friendly service for every issue.
| Service | Details | Availability |
|---|---|---|
| Toll-Free Number | 1947 | 24/7 IVRS; Agent support: Mon-Sat (7 AM-11 PM), Sun (8 AM-5 PM) |
| Alternate Toll-Free Number | 1800 300 1947 | Same as above |
| Email Support | help@uidai.gov.in | Responds within a few working days |
| Grievance Portal | https://pgportal.gov.in/ | Registration required for online submission |
| Chatbot (Aadhaar Mitra) | Available on UIDAI website | 24/7 automated support in Hindi and English |
| Postal Address | UIDAI Headquarters, 3rd Floor, Tower II, Jeevan Bharti Building, Connaught Circus, New Delhi – 110001 | Suitable for formal complaints |
| Social Media | @UIDAI on X | For updates and query responses |
Note: The toll-free number 1947 is the primary contact for most queries. Call from your registered mobile number for authentication purposes.
The following are the area-specific customer numbers. Users can reach out to them for assistance and localized support.
| City/State | Contact Number | Address | |
|---|---|---|---|
| Bengaluru | 080-22340104 | help@uidai.gov.in | Khanija Bhavan, No. 49, 3rd Floor, South Wing, Race Course Road, Bengaluru - 560001 |
| Chandigarh | 0172-2711947 | grievancecell.rochd@uidai.net.in | SCO 95-98, Ground and Second Floor, Sector 17-B, Chandigarh - 160017 |
| Delhi | 011-40851426 | publicgrievance.cell@uidai.net.in | Ground Floor, Pragati Maidan Metro Station, Pragati Maidan, New Delhi - 110001 |
| Guwahati | 0361-2221819 | helpdesk.roghy@uidai.net.in | Block-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati - 781006 |
| Hyderabad | 040-23739269 | help@uidai.gov.in | 6th Floor, East Block, Swarna Jayanthi Complex, Beside Matrivanam, Ameerpet, Hyderabad - 500038 |
| Lucknow | 0522-2304978, 0522-2304979 | uidai.lucknow@uidai.net.in | 3rd Floor, Uttar Pradesh Samaj Kalyan Nirman Nigam Building, TC-46/V, Vibhuti Khand, Gomti Nagar, Lucknow - 226010 |
| Mumbai | 022-22163492 | help@uidai.gov.in | 7th Floor, MTNL Exchange, GD Somani Marg, Cuff Parade, Colaba, Mumbai - 400005 |
| Ranchi | 9031002292 | ro.helpdesk@uidai.net.in | 1st Floor, RIADA Central Office Building, Namkum Industrial Area, Near STPI Lowadih, Ranchi - 834010 |
| West Bengal | 033-22101060 | help@uidai.gov.in | Ground Floor, Telephone Bhawan, 34, BBD Bag (South), Dalhousie, Kolkata - 700001 |
| Madhya Pradesh | 0755-2994732 | help@uidai.gov.in | UIDAI State Bhopal, Ground Floor, BSNL Bhawan, Near Paryawas Bhawan, Arera Hills, Bhopal - 462026 |
| Bihar | 0612-2545678 | help@uidai.gov.in | 4th Floor, Lalit Bhawan, Bailey Road, Jawaharlal Nehru Marg, Patna, Bihar - 800001 |
| Odisha | 0674-2914217 | helpodisha-rohyd@uidai.net.in | UIDAI State Office Bhubaneswar, 3rd Floor, OCAC Tower, Acharya Vihar, RRL Post Office, Bhubaneswar, Khordha, Odisha - 751013 |
| Gujarat | 079-29911701 | help@uidai.gov.in | UIDAI Gujarat State Office, 4th Floor, Telephone Bhawan, 23, Chimanlal Girdharlal Rd, Sardar Patel Nagar, Ellisbridge, Ahmedabad, Gujarat - 382435 |
| Kerala | 0471-2990710 | helpdesk-sok@uidai.net.in | UIDAI State Office, Door Sanchar Bhavan, PMG Junction, Pattom Village, Thiruvananthapuram, Kerala - 695033 |
Note: Regional office numbers are not toll-free, and they are not available 24/,7 as the dedicated 1947, which is their dedicated customer service number. You can reach out to them during the specific working hours.
Aadhaar customer care can assist you on a range of issues, which are:
The UIDAI's customer care services are accessible 24/7 through Interactive Voice Response (IVRS) and offer agent support. They can guide customers in multiple languages such as Hindi, Telugu, Tamil, Kannada, Malayalam, Assamese, and many more.
Aadhaar card users can unlock the Aadhaar biometric within 10 minutes by using the UIDAI official website and the mAadhaar app.
By locking your Aadhaar biometrics, you can protect your Aadhaar data from any potential misuse and unauthorized access.
Yes, you can temporarily unlock your Aadhaar biometrics
Yes, both of these security measures are very different. By locking your Aadhaar number (UID), you disable your Aadhaar number, including demographic, OTP, and biometric. On the other hand, locking biometric only prevents anyone from using biometric authentication.
Yes, a mobile number registered is very important to lock and unlock your biometrics. If you do not have a registered mobile number, then you should first register your mobile number by visiting the nearest Aadhaar Enrolment Centre.